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Where to Begin

Where to Begin

Planning a funeral can be overwhelming, but you are not alone in this. We’re here to support you throughout this journey and make this process one of love, healing, and life celebration. Below is some information to help you get started, but you can contact us at any time if you need help.


Within Hours

When a loved one dies suddenly at home or in a place that isn’t a healthcare facility, you’ll need to contact emergency personnel before they can be taken into our care. If your loved one was under medical care, it’s a good idea to call their physician as well.

If your loved one dies in a healthcare facility, they will notify the proper authorities. In British Columbia the legal next of kin must call the funeral provider to give verbal authorization to transfer the remains from the place of death. Hospitals in British Columbia have special procedures or might require a signed authorization from the next of kin to transfer the deceased. Ask your funeral director what is required in your particular situation.

This part of the process is often the most emotional, and we are here to help and support you. If you’re not sure what to do, call us any time.



Within the First Few Days

You’ll want to notify close friends and relatives, both through personal phone calls as well as your loved one’s death notice. If this process is too painful for you, it’s absolutely okay to ask a trusted family member or friend to help you.

This also is the time to review any of your loved one’s preplanned funeral wishes and meet with a funeral director to begin planning their service. If your loved one did not preplan their funeral, you might want to start thinking about a few of the big choices you will need to make, such as:

  • Burial or cremation
  • If burial, the type of casket
  • If burial, the location of their final resting place in a grave or mausoleum
  • If cremation, the type of urn
  • If cremation, the location of their final resting place through burial or scattering
  • The type of services you want, such as: a viewing, a funeral service, a graveside service or a celebration of life.

 

These questions are just a starting point, and you don't need to know the answers right away. Don’t hesitate to contact us to gain a better understanding of your options. We're here to make this process easier for you.




What to Expect When We Meet

To help express your loved one's personality and life story, feel free to bring any memorabilia - like photos, videos, music, crafts, or treasured items - that might give us a better understanding of how you envision paying tribute to your loved one. Even if you're not sure how a particular aspect of their life might be incorporated, don't hesitate to ask; we can often make unique suggestions in a way to add that element as a special touch to their service.

When you meet with a member of our staff to discuss your arrangements, we'll first provide you with a general price list to give you a basic idea of what our services cost.

We'll then ask you about your loved one to gain an understanding of the person the services will honour. Use this time to communicate your ideas and preferences, share your loved one's life story, revisit memories, and highlight their accomplishments. Our professionals will use this information to guide you in the creation of a personalized, meaningful celebration of your loved one's life.

This process may include:

  • Preparing and filing the official death certificate
  • Scheduling the services and events (including the location, date, and time)
  • Selecting a casket, urn, or other products you may need
  • Drafting an obituary
  • Arranging necessary transportation
  • Selecting pallbearers

 

We'd like to make this process as smooth and stress-free for you as we can, so remember to bring the following information about your loved one with you as well:

  • Full legal name and home address
  • Social insurance number
  • Date of birth
  • Place of birth
  • Father's name
  • Mother's maiden name
  • Occupation
  • Information about the burial location if applicable
  • Celebrant or clergy's name & phone number, if applicable
  • Names and relationships of survivors
  • Insurance policy information if using to pay for funeral expenses
  • Physician's name and phone number

 

Please also bring a recent photograph and any clothing you'd like us to use when dressing them for the service.

Everden Rust Funeral Services & Crematorium
PHONE: (250) 860-6440 | FAX: (250) 860-6180
1910 Windsor Road, Kelowna, BC V1Y 4R5

Everden Rust Funeral Services & Crematorium
PHONE: (250) 493-4112 | FAX: (250) 493-4919
1130 Carmi Avenue, Penticton, BC V2A 3H2

Everden Rust Funeral Services & Crematorium
PHONE: (250) 768-8925 | FAX: (250) 707-5861
3500 Carrington Rd #104, Westbank, BC V4T 2E6


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